Podcast Interview with Doris Primicerio of WW-Outsourcing International
Doris Primicerio of WW-Outsourcing International talks with Connections Magazine Publisher, Peter DeHaan, at the 2008 ATA Convention & Expo about call centers, offshoring, and her growing agent...
View ArticlePodcast with Michele Ringwood of Pronto Connections
Michele Ringwood, owner of Pronto Connections, sat down with Peter DeHaan, at the 2008 ATA Convention & Expo to talk about call centers, owning your own business, having multiple locations, remote...
View ArticleDennis O’Hara Podcast
Interview with Dennis O’Hara, 2008-09 ATSI president, as recorded at the 2009 ATSI convention, June 18, 2009. This recording is available from iTunes or click the play button to listen to this podcast...
View ArticlePodcast with Larry Goldenberg
Peter DeHaan, publisher of Connections Magazine, interviews ATSI’s new president, Larry Goldenberg, at the 2009 ATSI Convention in Pittsburgh, PA, on June 18th. This recording is available from iTunes...
View ArticlePodcast with Bill Lane of Startel
Bill Lane, of Startel, chats with Peter DeHaan about the present and future of the call center industry. This recording is available from iTunes or click the play button to listen to this podcast...
View ArticleOnvisource’s Stan Jasinski Podcast
Interview with Stan Jasinski of Onvisource. This recording is available from iTunes or click the play button to listen to this podcast recording: Play | Duration: 00:14:15 [Posted by Peter DeHaan...
View ArticlePodcast of Patty Anderson
Telescan’s Patty Anderson shares her thoughts about the Call Center industry with Peter DeHaan of Connections Magazine. This recording is available from iTunes or click the play button to listen to...
View ArticleWayne Scaggs Podcast
Podcast interview with Altson Tascom’s Wayne Scaggs, as recorded at the 2009 ATSI Convention. This recording is available from iTunes or click the play button to listen to this podcast recording: Play...
View ArticlePodcast interview with Amtelco’s Gary Kerner
Amtelco’s Gary Kerner updates Peter DeHaan, Publisher of Connections Magazine. This recording is available from iTunes or click the play button to listen to this podcast recording: Play | Duration:...
View ArticleInterview with Vince McGlone
Peter DeHaan, publisher of Connections Magazine, interviews Vince McGlone from TASterix at the 2009 ATSI Convention. This recording is available from iTunes or click the play button to listen to this...
View ArticleInterview with ATA’s Tim Searcy
Peter DeHaan, publisher of Connections Magazine, interviews Tim Searcy, CEO of ATA (The American Teleservices Association) at the 2009 ATA Convention in New Orleans, LA, on October 6, 2009. This...
View ArticlePeter DeHaan Interviews Mike Kovatch, CEO of Contact Center Compliance
Interview with Mike Kovatch, CEO of Contact Center Compliance (DNC.com), recorded at the 2009 ATA Convention in New Orleans. (Peter DeHaan, Publisher of Connections Magazine conducted the interview.)...
View ArticleAri Bajaj, of Nobel Biz Interviewed at ATA Convention
Peter DeHaan sat down with Ari Bajaj, Client Project and Marketing Manager at Nobel Biz (nobelbiz.com), during the recent 2009 ATA Convention in New Orleans. This podcast is available from iTunes or...
View ArticleAlston Tascom’s Wayne Scaggs Discusses Call Center Hosting
Wayne Scaggs, president of Alston Tascom, met with Peter DeHaan, publisher of Connections Magazine, at the recent ATSI convention in San Diego CA. Wayne discusses the growing role that hosting is...
View ArticleAngela Morris, president of Quality Contact Solutions
Angela Morris is the president of Quality Contact Solutions; she was recently interviewed by Peter DeHaan, publisher of Connections Magazine, following the 2010 ATA Convention and Expo. Quality Contact...
View ArticleJudy McKee, of McKee Consulting LLC
Judy McKee is a nationally known motivational speaker, seminar leader, sales trainer and author. She began her career as a telephone sales representative and knows the industry. She learned what works...
View ArticleEtech’s Jim Iyoob Interviewed by Peter DeHaan
Jim Iyoob, Vice President of Global Development at Etech, Inc talked with Peter DeHaan, publisher of Connections Magazine at the recent ATA Convention and Expo. Listen to the podcast of their...
View ArticleTim Searcy Talks About ATA’s New Certification Program
Tim Searcy, CEO of ATA (American Teleservices Association) discusses ATA’s new certification program and other call center developments. Peter DeHaan, Publisher of Connections Magazine, interviewed Tim...
View ArticleNobel Biz’s Sasha Gorman talks with Peter DeHaan
Peter DeHaan interviewed Sasha Gorman, VP of Business Development – Enhanced Carrier Services at Nobel Biz. The interview took place at the recent ATA Convention and Expo in Orlando Florida. The...
View ArticleJim Iyoob on Best-in-Class Chat Services
At the 2011 ATA Convention, Etech’s Jim Iyoob talked about chat services for call centers. His presentation was entitled: “A look at Best-in-Class Performance for Implementing Chat Services.” The...
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